EconomicChina·15 Oct 2026
Hong Kong customer service complaints increase in 2025
AI-summarized · Neutrality-checked
Between January and September 2025, the Hong Kong Consumer Council recorded 3,078 customer service complaints, surpassing the annual totals of 2,715 in 2024 and 2,173 in 2023. The watchdog identified an overreliance on artificial intelligence as a primary factor contributing to consumer dissatisfaction. Common grievances reported by the public included slow…
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